Claims handling is the moment of truth in your customer relationship. Our experienced claims team will handle your claim effectively and efficiently.
When a corporation has sustained a loss, being able to continue vital business activies is often crucial. Through effective and proficient claims handling we will make sure that the impact of the incurred loss to your business will be minimized and that you will be able to continue business as usual.
Choose the Online Claim Notification of your preferred language below.
Loss notification forms and additional information about how to make a claim can be found below.
Individual clients can obtain a loss form also from our Customer Service. Please note however, that claims handling can't be done over the phone. loss notification must always be sent to us in writing. Instructions on how to fill in the Loss form and which attachments are needed can be found in the loss notification forms.
Please send the signed loss form with attachments to:
When mailed in Finland (without postal fee)
AIG Europe S.A. sivuliike
When mailed abroad
AIG Europe S.A. Finland Branch
We will contact you when we have received your loss notification. In case additional information is required, we will request this information in writing. Claim decision will be sent to you by mail or email.
In case of emergency while travelling abroad, please contact our Emergency Assistance Service.
Please note that an insurance card is not a credit card. Invoices cannot be sent directly to AIG Finland without prior consent. In case of minor costs, the insured must first meet these costs themself before subsequently applying for indemnity from AIG Finland. For medical treatment expenses incurred in Finland, the insured should apply for compensation under the Finnish Health Insurance Act. Such compensation can be applied for when paying the incurred expenses at the medical center.
Please use this form if you wish to make a loss notification related to following travel insurances:
Please use this form if you wish to make a loss notification related to Accident & Health Insurance
Please use this form if you wish to make a claim related to Group Accident Insurance taken out by a housing company.
Please use this form if you wish to make a claim related to Price Guard Insurance associated with credit card purchase.
Please use this form if you wish to make a claim related to Product Safety Insurance associated with credit card purchase.
If you wish to make a loss notification related to Expatriate Care, please use our online Expatriate Care Service or call +32 2 739 99 11.
Please use this form if you wish to make a claim related to Home Insurance.
Please fill in the Cargo claim notification form and send it to AIG. Claims can also be reported over the phone to +358 207 010 100 or via e-mail to firstname.lastname@example.org
Documents needed in claims handling