Claims handling is the moment of truth in your customer relationship. Our experienced claims team will handle your claim effectively and efficiently.
When a corporation has sustained a loss, being able to continue vital business activies is often crucial. Through effective and proficient claims handling we will make sure that the impact of the incurred loss to your business will be minimized and that you will be able to continue business as usual.
Choose the Online Claim Notification of your preferred language below.
Loss notification forms and additional information about how to make a claim can be found in the accordion below.
Individual clients can obtain a loss form also from our Customer Service. Please note however, that claims handling can't be done over the phone. Loss notification must always be sent to us in writing. Instructions on how to fill in the Loss form and which attachments are needed can be found in the Loss notification forms.
Please send the signed loss form with attachments to:
When mailed in Finland (without postal fee)
AIG Europe Limited sivuliike
When mailed abroad
AIG Europe Limited Finland Branch Office
When we receive your Loss notification we will contact you. In case additional information is required, we will request this information in writing. Claim decision will be sent to you by mail or email.
In case of emergency while travelling abroad contact our Emergency Assistance Service.
Please note that an insurance card is not a credit card. Invoices cannot be sent directly to AIG Finland without prior consent. In cases of minor costs, the insured must first meet these costs themselves before subsequently applying for indemnity from AIG Finland. For medical treatment expenses incurred in Finland, the insured should apply for compensation under the Finnish Health Insurance Act. Such compensation can be applied for when paying the incurred expenses at the medical center.
Please use this form if you wish to make a loss notification realted to following travel insurances:
Please use this form if you wish to make a loss notification related to Accident & Health Insurance
Please use this form if you wish to make a claim related to Group Accident Insurance taken out by a housing company.
Please use this form if you wish to make a claim related to Price Guard or Product Safety Insurance associated with credit card purchase.
If you wish to make a loss notification related to Expatriate Care, please use our online Expatriate Care Service or call +32 2 739 99 11.
Documentation of claims
Our Environmental Insurance includes unmatched support of PIER Europe network +44 (0)1273 400965, hotline available 24/7. Additional information about PIER Europe.
2. The Insured should not make an admission of liability or take any action which may be construed as an admission of liability without a prior written consent of AIG Finland.
3. When notifying the claim, please enclose any and all documentation necessary to establish the legal liability of the insured. If needed, AIG Finland will request additional information.