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AIG Finland contact details

Individual clients:
Tel: 0203 03456
Here you can notify AIG of your claim online.
email: asiakaspalvelu@aig.com
Mon - Fri 9am – 8pm and Sat 10am - 4pm.

Prices to callers placing calls to numbers 0203 and 0207 from Finland 8.35 c/call + 16.69 c/min. Prices more closely here.

Telia Device Insurance:
Custome service and claim notifications:
Tel: 0800 152 600
Here you can notify AIG of your claim online.
email: teliavakuutus@aig.com
Mon - Fri 9am – 5pm and Sat 10am - 4pm.

Corporate clients:
Tel: +358 207 010 100 (switchboard)
Fax: +358 207 010 170
Email: finlandbrokerdesk@aig.com
Mon – Fri 9am – 5pm

Corporate Client Loss Notifications:
Tel: +358 207 010 100 (switchboard)
Email: finlandclaims@aig.com  

Postal Address:
AIG Europe S.A. Finland Branch
Kasarmikatu 44
00130 Helsinki
FINLAND

Customer complaints

Quality of our Customer and Claims Service and customer satisfaction are of utmost importance to us. If you are not happy with the service you have received, please contact our Customer Service. (See above contact details to our Corporate and Individual Client Customer Services.) If you are not happy with our claims decision, please contact our Claims Service in writing (finlandclaims@aig.com).  

Alternative Dispute Resolution of consumer complaints

The Finnish Financial Ombudsman Bureau (www.fine.fi) provides free of charge advice in issues related to insurance contracts. The Finnish Financial Ombudsman Service and Insurance Complaints Board give also recommendations for dispute resolution.

You can also contact Consumer Advisory Service (www.kuluttajaneuvonta.fi), that provides information on consumer rights, and mediation assistance in disputes. Also the Consumer Disputes Board (www.kuluttajariita.fi) gives recommendations for dispute resolution. You should always contact Consumer Advisory Service before taking the issue to the Consumer Disputes Board.

If you wish to make a complaint about an insurance policy purchased online you may be able to use the European Commission’s Online Dispute Resolution platform.

In case of an emergency while travelling abroad contact our Emergency Assistance Service.