Customer Service:

AIG Customer Service 

Tel: +358 203 50 550, open on workdays 9am - 9 pm and Saturdays 10am - 4 pm. 

Email: travelguardfinland@aig.com

 

Claims: 

If you wish to make a claim please write to:   

AIG Claims Department  

AIG Europe S.A. (Finland branch)

Kasarmikatu 44 

00130 Helsinki

 

Emergencies:

24-Hour Emergency Service

The emergency medical assistance company, SOS International A/S, will provide immediate help if you are ill or injured outside Finland. They provide a 24-hour emergency service 365 days a year in English, Finnish and Swedish.

 

When you contact SOS International you will need to say that you are insured with AIG Europe S.A. (Finland Branch Office) and give the following information: your name, your address, your phone number abroad, your certificate number shown on your Certificate of Insurance. 

 

SOS International AS 

Copenhagen, Denmark 

Tel: + 45 7010 5054 

Fax: + 45 7010 5056 

E-mail: sos@sos.dk

 

Customer complaints

Quality of our Customer and Claims Service and customer satisfaction are of utmost importance to us. If you are not happy with the service you have received, please contact our Customer Service. (See above contact details to our Corporate and Individual Client Customer Services.) If you are not happy with our claims decision, please contact our Claims Service in writing (finlandclaims@aig.com).

 

Alternative Dispute Resolution of consumer complaints

The Finnish Financial Ombudsman Bureau (www.fine.fi) provides free of charge advice in issues related to insurance contracts. The Finnish Financial Ombudsman Service and Insurance Complaints Board give also recommendations for dispute resolution.

 

You can also contact Consumer Advisory Service (www.kuluttajaneuvonta.fi), that provides information on consumer rights, and mediation assistance in disputes. Also the Consumer Disputes Board (www.kuluttajariita.fi) gives recommendations for dispute resolution. You should always contact Consumer Advisory Service before taking the issue to the Consumer Disputes Board.

 

If you wish to make a complaint about an insurance policy purchased online you may be able to use the European Commission’s Online Dispute Resolution platform .

 

Feedback

Travel Guard is eager to learn from users' experiences of the site. If you do have any comments or suggestions, please email them to us at travelguardfinland@aig.com