AIG Customer Service
Tel: +358 203 50 550, open on workdays 9am - 9 pm and Saturdays 10am - 4 pm.
If you wish to make a claim please write to:
AIG Claims Department
AIG Europe S.A. (Finland branch)
24-Hour Emergency Service
The emergency medical assistance company, SOS International A/S, will provide immediate help if you are ill or injured outside Finland. They provide a 24-hour emergency service 365 days a year in English, Finnish and Swedish.
When you contact SOS International you will need to say that you are insured with AIG Europe S.A. (Finland Branch Office) and give the following information: your name, your address, your phone number abroad, your certificate number shown on your Certificate of Insurance.
SOS International AS
Tel: + 45 7010 5054
Fax: + 45 7010 5056
Quality of our Customer and Claims Service and customer satisfaction are of utmost importance to us. If you are not happy with the service you have received, please contact our Customer Service. (See above contact details to our Corporate and Individual Client Customer Services.) If you are not happy with our claims decision, please contact our Claims Service in writing (firstname.lastname@example.org).
Alternative Dispute Resolution of consumer complaints
The Finnish Financial Ombudsman Bureau (www.fine.fi) provides free of charge advice in issues related to insurance contracts. The Finnish Financial Ombudsman Service and Insurance Complaints Board give also recommendations for dispute resolution.
You can also contact Consumer Advisory Service (www.kuluttajaneuvonta.fi), that provides information on consumer rights, and mediation assistance in disputes. Also the Consumer Disputes Board (www.kuluttajariita.fi) gives recommendations for dispute resolution. You should always contact Consumer Advisory Service before taking the issue to the Consumer Disputes Board.
If you wish to make a complaint about an insurance policy purchased online you may be able to use the European Commission’s Online Dispute Resolution platform .
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